Refund Policy

Last updated: 11 March 2025

At Vidtrimmer.com, we aim to provide a smooth and reliable experience for downloading and trimming YouTube videos. However, we understand that sometimes things don’t go as planned. That’s why we offer a refund policy - but only if most of your requests fail.

When Are Refunds Issued?

We will issue a refund only if the majority of your download or trimming requests fail due to technical issues on our end. This includes:
✅ Persistent failures in downloading videos.
✅ Trimming issues where the output is repeatedly incorrect or corrupted.
✅ Errors that prevent you from using the service effectively.

When Are Refunds NOT Issued?

Refunds will not be provided in the following cases:
❌ If a video is unavailable, private, or restricted on YouTube.
❌ If you change your mind after purchasing credits.
❌ If you mistakenly selected the wrong video or trim duration.
❌ If you encounter occasional failures but most of your requests are successful.
❌ If the issue is caused by violating YouTube’s Terms of Service (e.g., attempting to download restricted content).

How to Request a Refund?

If you believe you qualify for a refund, please follow these steps:

1. Contact us at support@vidtrimmer.com within 7 days of your purchase.
2. Provide your account details and a description of the issue.
3. We will review your request and, if eligible, process a refund to your original payment method.

Processing Time

Refunds may take 5-10 business days to appear in your account, depending on your payment provider.

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We strive to keep Vidtrimmer.com running smoothly for everyone. If you experience any issues, please reach out - we’re happy to help! 🚀